Wednesday, October 31, 2012

9 Big Ideas That Changed The Face Of Graphic Design


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IN A NEW BOOK FROM LAURENCE KING, STEVEN HELLER AND VÉRONIQUE VIENNE CHRONICLE WHEN THE USE OF FLOATING HEADS AND POINTING FINGERS CAME INTO VOGUE.
What makes for good graphic design? You’ve probably formed your own opinions on the subject as you’ve looked through countless books, magazines, posters, and signage. And chances are you’ve also begun to recognize certain patterns: diagonal lines lend a certain dynamism to a page, typography can be readable or illegible, a layout can honor or obliterate white space. But how did graphic design develop into what it is today? Fortunately, there are people like Steven Heller to pinpoint the big-bang ideas that led to the standards we take for granted. In 100 Ideas That Changed Graphic Design (Laurence King), he and Véronique Vienne identify, define, and illustrate the breakthrough moments that continue to inform contemporary visual conventions.
When the authors began to compile their list, they made sure to focus on the big-bang ideas rather than “tropes or conceits--as in stylistic manifestations rather than substantive design foundations.” They also avoided the urge to catalog overarching movements: “Under the ‘great historical isms, there can be numerous big ideas, such as asymmetric or discordant typography or vibrating color . . . Rather than skim the surface using the shorthand of isms, this book unpacks those art historical categories and pulls out the individual big ideas within them.”
Nor do Heller and Vienne claim to have covered every important notion, good or bad, of graphic design: “We determined more ‘aha’ moments exist than these. Yet 100 is a nice round number.” Here are nine of our favorites, excerpted and adapted from the book.

1. BODY TYPE

At least one graphic design genre dates back to Neolithic times. The tattoo, whether as decoration or symbolic icon, has stood the test of time--even if the actual injected images tend to fade and degrade as skin ages and wrinkles. Tattoos are more popular in some cultures and subcultures than others--sometimes even sacred--while other cultures strictly prohibit them.
Perhaps the most typographical body-markings are the ranchers’ brands burned into the flanks of animals as marks of ownership. Some look like modern-day logos. Perhaps brands were what Stefan Sagmeister had in mind when he took a razor-blade to his body, literally cutting words into his flesh, in a kind of temporary designer-self-mutilation for a poster advertising an AIGA (American Institute of Graphic Arts) lecture of 1999. Forget about the pain-free body painting of the Brownjohn poster (and countless other examples)--cutting himself was a commentary on the absurdity of indelibly inking the body with tattoos. And yet it served its purpose. It was not only a startling way to communicate a message, but also an unforgettable lettering composition.
Whether indelibly inscribed or temporarily tattooed on skin, body type’s long tradition of use gives it continued resonance.
[Sagmeister (1999), designed by Stefan Sagmeister, is a self-promotion piece for the AIGA.]

2. PICTOGRAMS

The International System of Typographic Picture Education (Isotype) was introduced in the 1930s by the Viennese political economist and museum director Otto Neurath and his wife, Marie Reidemeister. Isotype was originally designed as an alternative to text, a starkly graphic means of communicating information about locales, events, and objects on the one hand, and complex relationships in space and time on the other.
This set of pictographic characters was intended “to create narrative visual material, avoiding details which do not improve the narrative character,” as Neurath wrote in one of his books propagating his unique idea to improve visual literacy. He believed that Isotype, formed of pictograms, icons or symbols, could, as the world’s first universal pictorial language, transcend national borders. Neurath’s Vienna School was rooted in a simple graphic vocabulary of silhouetted symbolic representations of every possible image, from men and women to dogs and cats to trucks and planes. This storehouse of icons was a kit of parts that could be used to present any informational or statistical data. Neurath’s illustrators, the German Gerd Arntz and the Viennese Augustin Tschinkel and Erwin Bernath, created a wealth of simplified characteristics that distinguished between, for example, laborers, office workers, soldiers and police officers. The neutral silhouette was preferred because it avoided personal interpretation. It could also be viewed as a signpost rather than a critique.
Neurath was keen on objectivity and ordered the artists to make silhouettes from cut paper or simple pen-and-ink drawings. Yet Arntz injected warmth and humur through gestures in the way a figure held a newspaper or carried a lunchbox.
Neurath’s work influenced the cartographic and information graphics of his day and well into the late twentieth century. He also used pictograms to stand for quantities--what he called “statistical accountability”--so they could convey numerical information at the same time as their primary meaning.
Pictographs Today and Tomorrow (1938) by Rudolf Modley is, along with Otto Neurath’s Isotypes, the prototype of contemporary graphic sign-symbols.

3. POINTING FINGERS

Whatever its intended message, a pointing finger is a declarative statement and a behavioral cue. Originally employed in graphics as a printer’s cut (pre-made illustration), its primary purpose was to indicate direction--“This way,” “Turn here,” “Detour.” Pointing fingers were also commonly used in 19th-century printing, on posters, bills, and advertisements, to be emphatic. When a finger pointed directly at a word or sentence it was a benign command to read whatever was being pointed out.
The pointing finger acquired more gravitas when in 1914, at the outset of World War I, the British designer Alfred Leere created the famous recruitment poster featuring a picture of the secretary of state for war, Lord Kitchener, pointing directly out of the poster at the viewer, above the words “wants you.” This was the first of many wartime (and postwar) recruitment posters to use the pointing finger in a similar way. It was later copied in the United States (James Montgomery Flagg, 1917), Italy (Achille Luciano Mauzan, 1917), Germany (Julius Ussy Engelhard, 1919), and Russia (Dimitri Moor, 1920). These were demonstrative, patriotic calls to arms rendered by both sides in both world wars, each side realizing the innate power of the trope.
The pointing finger has been used frequently and ubiquitously ever since. In some cultures it is considered offensive or rude to point, yet used decoratively or conceptually, as it is in much graphic design, the pointing finger nonetheless retains its benign character. And in the digital age, this pointing digit has taken on new relevance as the cursor on all computers. What the 1960s television show Laugh-In referred to as “the fickle finger of fate” is now the stalwart directional in the virtual world.
[Point the Finger (2011), poster designed for “Beat the Drum to Ban Cluster Bombs.” The accusatory finger indicates those nations who have not signed the Convention on Cluster Munitions.]

4. DECORATIVE LOGOTYPES

“If in the business of communications, image is king,” wrote Paul Rand inDesign, Form and Chaos (1993), “the essence of this image, the logo, is the jewel in its crown.” Although Rand also said that a logo “cannot survive unless it is designed with the utmost simplicity and restraint” (Paul Rand: A Designer’s Art, 1985), corporate marks come in many shapes, colors, and configurations, not all of them so restrained as to be void of decorative tendencies.
Some logos are indeed as ornate as jewelry. Quite a few of the world’s most famous, and lasting, early commercial logos, including the GE (General Electric) monogram designed by A.L. Rich and trademarked in 1899, were imbued with restrained Art Nouveau ornamentation.
The advent of the proto-Modern object poster in 1906 put a temporary halt to the era of Victorian decorative practices, and replaced them with stark, simplified logos and trademarks (although not everywhere). It was a move away from ornament but not a total end to it. Although the Modern design movements vociferously encouraged elementary composition--bold linear and geometric forms--there have been many who saw decorative mannerisms as a means of identification. The more unique attributes a logo has, the longer it will stick in the mind’s eye.
Today the freedom to draw on historical precedents for inspiration or direct pastiche, without being condemned as (too) passé, has caused a resurgence in decorative logotypes and marks, such as Mucca’s Sant Ambroeus logo, which suggests classic French and Italian patisseries.
[Sant Ambroeus logo (2008), designed by Mucca for a bake shop and restaurant, suggests Parisian patisserie papers.]

5. METAPHORIC LETTERING

The word “novelty” when applied to typefaces now implies letters that are ephemeral or silly. However, when novelty typefaces were at their commercial apex during the mid- to late 19th century and again throughout the late 20th, “novelty” was a term of distinction, meaning that an alphabet was something other than classic, and frequently metaphoric.
Metaphoric letters were imbued with symbolism and served as vessel and as idea. Often visual puns, they were used to enliven the printed word and add dimension to a page. “Rustic” (later copied and renamed “Log Cabin”) was designed in the 1840s by the London foundry owner Vincent Figgins, who had also begun cutting Tuscan letterforms (ornamented type with fishtail serifs) around 1815. Rustic had cut logs forming the letters (even the round ones), came only in capitals, and was used in periodicals, bills and posters to inject a trompe l’oeil illusion, but also to imply naturalism (decades prior to Art Nouveau). In its various subsequent incarnations it was used to advertise in an obvious way rustic products and ideas, such as campsites, hunting cabins and related items.
This genre of illustrative lettering, which in the 20th century was commonly used to underscore visually specific businesses and services--including icicle-shaped letters for ice machines or air-conditioning, and chopstick or bamboo letters for Chinese food--was used by commercial job printers when customized illustration was too costly or unavailable. While such faces might be considered typographic stereotypes today--and perhaps even racially derogatory--they were meant as “typography parlant” (akin to architecture parlant, a structure that serves a basic function yet also conveys a secondary, semiotic meaning, as in a hot-dog stand shaped like a hot dog).
An avid lettering metaphorist, Austrian-born designer Stefan Sagmeister transforms everyday natural and industrial objects into letters to convey messages in which the metaphors trigger deeper understanding of the message--and they look intriguing too, which is the primary function.
[Trying to Look Good Limits My Life (2004), part of Stefan Sagmeister’s typographic project 20 Things I Have Learned in My Life So Far.]

6. TEXTS AS IMAGES

The relationship between words and images is one fraught with creative tension. Text people command the moral high ground as custodians of the printed word, while visual types counterattack by claiming that a picture is worth a thousand words. Their feuding is now legendary. In the publishing world, it is the responsibility of art directors to arbitrate their quarrels, but the conflict that pits words against images is as old, and as vexing, as the war between men and women.
At the beginning of the 20th century, Italian Futurist Filippo Marinetti led a charge against printed matter, using words as ammunition to turn the page into a visual battlefield. The layout of his 1912 Irredentismo composition is an example of how to transform typography into a weapon against bourgeois values. Collaged over a map of Italy, fragments of newspaper headlines became rockets. Low-flying brushstrokes provided what looked like air support. For Marinetti, art was supposed to be radical strife whose objective was “the destruction of syntax.”
Paradoxically, the best way to overthrow authority may be to become an author. Marinetti, who penned the Futurist manifesto in 1909, started what soon became a tradition among anti-establishment artists. Today, countless avant-garde painters, designers, illustrators, photographers, conceptual artists, and even performers use text as a form of visual protest. Bob Dylan was a pioneer of this genre when, in 1965, he shot the music video of his ‘Subterranean Homesick Blues’ single. In this amateur black-and-white film, he is seen casually tossing aside a series of cue cards inscribed with misspelled words from his lyrics. The frame that shows him holding the “Suckcess” card is an underground favorite.
[Chaumont Festival (2010), a poster by Dutch designer Karel Martens]

7. SUPREME GEOMETRY

For the Russian painter Kasimir Malevich, the black square was the perfect icon. It did not represent anything, yet it was the expression of an absolute reality in its purest form. The founder of a short-lived art movement called Suprematism, Malevich was an admirer of Cubist artists and sculptors like Sonia Delaunay and Alexander Archipenko.
A pioneer of abstract art, Malevich believed that it was possible to convey specific impressions through the interaction of squares, rectangles, circles, and triangles. In his 1915 Black Rectangle with Blue Triangle, the tension between the black and blue shapes is so intense that one can almost feel it, taste it and hear it. Malevich contributed to graphic design by celebrating the supremacy of black over all other colors. As far as he was concerned, a black square was the most powerful form there was. Dutch architect and typographer Piet Zwart, whose surname means “black,” agreed with Malevich: he used a stark letter P alongside an oversized black square as the logo for his letterhead. To this day, black is perceived as the color with the greatest graphic impact. Not only did Malevich influence the Constructivists, the De Stijl neoplasticists such as Zwart, and the Bauhaus minimalists, but also his work never ceased to be a reference for countless designers eager to understand the principles of Modernism.
[Graphis Poster Annual (2010), by Martin Pedersen, is one of a series that manages, year after year, to be both playful and strict.]

8. DUST JACKETS

In 1833, when the very first book jacket was used (by a British publisher, Longman & Co.), its purpose was to protect books from the damaging effects of dust and light. The heavy paper wrapped around and folded into the binding was meant to be discarded after purchase. Such were the humble beginnings of a form that would become a showcase for graphic design.
For 50 years following that milestone event, the covering known as the dust jacket was primarily utilitarian--a plain paper wrapper usually with a window cut out to reveal the title and the author’s name. For decoration, the binding (the spine and front and back covers) of the average trade book (a book marketed to the masses, as opposed to expensive fine editions) was stamped or embossed with a modest vignette. This was standard until the late 1880s and ’90s, when the trade binding began to be decorated more often. The designs of Aubrey Beardsley in England and Will Bradley in the United States were reproduced on book bindings as a kind of miniature poster. Soon publishers allowed these designs to be printed on the paper jacket as well, for additional advertising appeal. By the turn of the century the dust jacket was the standard advertising tool, but was still considered a disposable wrapper. By the 1930s the jacket had become a new form of design art.
For purists from the old school of bookmaking, the dust jacket was ephemeral while the book itself was designed to endure. Yet for the German-born American designer Ernst Reichl the jacket and the interior were equal parts of a whole. His jacket for the first American edition of James Joyce’s controversial Ulysses, which had been banned in the United States for 12 years before its eventual publication in 1934, broke many of the rules of jackets at that time. It was all type--and fairly large and curiously abstract type at that--with a limited color palette. The jacket made as much of a splash as the book.
[Ulysses (1934), hand-lettered and designed by Ernst Reichl, was said to be influenced by the paintings of Piet Mondrian.]

9. WHITE SPACE

In art as in life, white space is the ultimate luxury. The most recent architectural addition to the Museum of Modern Art in Manhattan is a superb example of the way acres of empty white walls can be used to make a superlative statement On the page, white space works the same way. It signifies that you have plenty of room to spare. It frames images with an aura of accessibility. The less crowded a magazine layout, the more elitist is its attitude.
One of the first magazine art directors to realize that a blank surface could have as much impact as a printed one was Alexey Brodovitch. His Harper’s Bazaar layouts in the 1950s treated white paper as if it was an electromagnetic field, with blocks of type and photographs charged with positive and negative energy.
Because of its upscale connotation, white space was vilified in the 1970s as too elitist. Only in the late 1980s did a handful of art directors, Neville Brody and Fabien Baron among them, dare to reintroduce white space in magazines, chiefly on opening spreads, to show off their typographical wit.
Buy the book for $20 here.

A Content Strategy that Brings New Meaning to Metrics


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When you land at NetBase.com, the online home of a company that sells serious software to major enterprises, a comic book character greets you — NetBase calls him “Captain Insight,” a super hero of “social intelligence.” The masked man has the super power needed to unlock the customer’s mind.
When you’re done with the Marvel-style sequence, you can click into some of the usual content you’d expect to find on a software company’s website. However, between now and election day, you’re more likely to point your cursor at a more mysterious element —a gauge marked “Obama.” 
You’ll then discover a “real-time mood meter,” a dashboard of sorts with dials that deliver up-to-the-minute voter sentiment on the upcoming election. Indicators display the sentiment of Twitter users who, in the previous 10 minutes, have expressed opinions on the four presidential and vice-presidential candidates.
Have a look:
 
“Marketers respond to very creative marketing.”
NetBase CMO Lisa Joy Rosner made the above claim, and backed it up with very compelling evidence. In an interview, I asked Lisa to explain the thinking behind the unusual content offering. She took the conversation back in time to this year’s SXSW show — the multimedia bonanza that takes place each March in Austin.
Lisa walked me through the integrated campaign they conducted for the conference called “What Women Want.” A fascinating research project, NetBase put its own natural language processing technology to work to examine, via social media, the things women want most. 
The project culminated in a playful, surprising infographic worthy of water cooler conversations, and then some.
The release of the data did not go unnoticed. Netbase’s website activity skyrocketed, and record numbers of target customers landed on the site, connected with the brand, and “entered the NetBase funnel.”
Who do women want in the oval office?
Lisa and the NetBase marketing team envisioned an encore of sorts, where once again the company’s social media intelligence tool would be applied. This time out they’d gauge public sentiment regarding the candidates in the weeks and days leading up to the election. 
Forbes responded to the release of the 2012 Election Mood Meter, and another content marketing star was born.
But there’s a whole lot more to this interesting story….
In this edition of Content Marketing Minds, NetBase’s Lisa Joy Rosner tells you all about:
  • How NetBase leverages content marketing strategy to position itself amongst the 273 companies in the social intelligence listening space
  • How the company markets to marketers using social media to sell a social media solution
  • The impact and reach of these two creative content marketing campaigns
  • How NetBase serves the social intelligence needs of leading brands such as Coca-Cola, Taco Bell, and Kraft Foods across various disciplines within the enterprise
… … and of course:
  • What women really want
Thanks for tuning in. Feel free to comment and nominate a favorite content marketing campaign for a future episode of the program.
Looking for more examples of innovative content marketing programs? Check out our Ultimate eBook: 100 Content Marketing Examples
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Tuesday, October 30, 2012

7 Steps to Better Ecommerce Marketing


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Effective marketing rarely happens accidentally. Successful campaigns are most often the result of good planning and execution.
Planning a marketing campaign can provide an excellent opportunity to focus on a business's unique marketing problems or challenges and the proper actions required to address those very problems or challenges.

Regarding Marketing Planning

Unfortunately, some entrepreneurs simply don't know what a marketing plan is or how it should look. Is there a form one can download and fill out to ensure complete success? Not really. Are there marketing recipes to follow that include search engine marketing combined with pay-per-click ads and a blog post or two? Not exactly.
Instead marketing planning varies greatly from organization to organization or even campaign to campaign. What follows are seven steps that may help ecommerce merchants make better marketing plans. Apply these steps as they make sense in the context of a particular campaign.

1. Know Where the Business Is

Marketing is frequently thought of as "those activities involved in the process of selling products or services to customers." But another possible definition — or perhaps restatement of the definition — might be "those actions required to move a business from its current state to a desired state."
For example, imagine an online store that sells $10,000 worth of digital widgets each month. That store would, however like to sell $20,000 worth of widgets. The store's current state is "sales of $10,000," and its desired state is "sales of $20,000."
Marketing represents those actions required to move a business from its current state to a desired state.
Marketing represents those actions required to move a business from its current state to a desired state.

In the example, it is marketing that moves the retailer from its current state to its desired state — i.e., to double sales.
In application, a good marketing plan should begin with a thorough understanding of the business's current state. What are current sales and inventory levels? Are new products available? What is the business's cash flow or available marketing budget?

2. Know What the Opportunity Is

In marketing textbooks, one will often find the term "total available market" or "TAM." The TAM references the revenue opportunity for a particular product or service. It describes the value of the entire market.
It is unlikely that a single business will have the ability to sell to the entire market. That business will, instead, have some share of the available market. An increase in revenue or sales frequently represents an increase in that market share.
When developing a marketing plan, consider what kind of opportunity may exist. Is the TAM for a particular product or segment growing? Are there opportunities to gain market share.
Knowing how large or small an opportunity is will help with goal setting later.

3. Know Who the Customer Is

Recently, a major clothing manufacturer specializing in work wear and outerwear profiled its typical customers. This manufacturer aggregated information about the customers' ages, occupations, locations, hobbies, and favorite places to shop. Similar customers were grouped together and represented by personas with names like Mike, Matt, and Mary.
The manufacturer then shared this data with many of its retailers, including brick-and-mortar stores, pure-play ecommerce merchants, and multi-channel retailers. This kind of customer information can be very useful.
The Mike persona, which was a 40-year-old, blue collar worker earning around $65,000, was the only customer type shopping at relatively small specialty stores. This fact helped the marketers at those specialty stores do two very different things with their marketing plans. First, they aimed at strengthening relationships with Mike persona customers. Second, they looked at other similar personas, which were not currently shopping at specialty retailers and sought ways to win them over.

4. Have S.M.A.R.T. Goals

Once a marketer has taken stock of a business's current state, studied the market to understand the available opportunity, and researched customers, it is time to define the desired state or the goals that marketing is supposed to achieve.
There is an acronym, S.M.A.R.T., that can help a marketer set good marketing goals. I've addressed S.M.A.R.T. previously, in "Setting SMART Goals and Measuring Success."
Put simply, marketing goals should be:
  • Specific
  • Measurable
  • Achievable
  • Realistic
  • Time-bound

5. Choose Reasonable Tactics

Once a S.M.A.R.T. goal has been created, it is time to select the specific tactics or actions that will move a business from its current state to its goal or desired state. These tactics will be things like creating a special landing page, sending emails, posting on Facebook, Google+, and Twitter, publishing content, or purchasing pay-per-click ads on Google, Bing, or similar networks.
Each tactic selected should be responsible for achieving some part of the goal. As an example, if the goal is to get $10,000 in new monthly revenue, pay-per-click ads might be made responsible for producing $2,000 in new sales while a multi-part email tactic might be responsible for another $2,000. Other tactics would need to make up the remaining $6,000 in new sales to meet the goal.
Reasonable tactics are those actions or advertisements that help achieve the goal while remaining within budget or time constraints.

Step No. 6: Create a Schedule or Calendar

Every tactic in the marketing plan and every goal milestone should be laid out on a schedule or calendar. This schedule will first help to coordinate tactics avoiding overlap or other potential issues.
Second, the schedule will help with execution and measurement, since the marketer will know ahead of time which tactics are coming up and, presumably, what must be done to execute those tactics.

7. Build in Room for Change

A good marketing plan also should assume that some tactics will change during the course of execution and accommodate those likely changes.
This does not mean that the planner should seek to figure out possible changes in advance or be unwilling to commit to some tactics. It suggests, instead, having some margin or room in the plan for change.
The plan should spread marketing investments out so that there will still be room in the budget — in terms of money and time — if new opportunities arise or if some tactics underperform.