Thursday, August 22, 2013

17 Essential Content Templates and Checklists

By MICHELE LINN published JUNE 3, 2013

Share CMI

templates and checklistsBy far, the most popular post we have ever published at the Content Marketing Institute is 10 Must-Have Templates for Content Marketers. Though this post is almost two years old, our readers still seem to clamor for this type of information and advice. 
To that end, we wanted to provide a refresher on the most popular templates and checklists shared by the CMI team and our guest contributors. Some of these are “oldies but goodies” that we included in the first list, and others are new. All are intended to simplify some part of the content marketing process — and all can be customized to your particular needs.

Buyer-focused resources

Buyer persona template: The first rule of content marketing is that whatever you create must be relevant to your audience. Here are tips on how to create a buyer persona:
Content mapping template: If you sell something with a complex sales cycle, you’ll need to map your content requirements to stages in the buying cycle.

Content and process organization

Content marketing team and workflow checklist: You can’t create a successful content marketing program if you don’t have the right skills, resources, and experience on hand to support your efforts. Learn more about the essential roles and recommended processes for building your team and workflow plan.
Editorial calendar template: To keep all of your content projects planned and organized, you’ll likely want to develop an editorial calendar. This template will serve as a great starting point.
Content kick-off checklist: For a content project to succeed, all stakeholders — from the client to your content creators — need to be on the same page. We suggest answering these 15 questions before you start any project.
Content request template: Have too many content ideas, or too many requests from across your organization? Use this checklist to help you prioritize your projects, or those being developed by your team.
Content technology questionnaireAre you considering a technology purchase to simplify your content processes? This checklist includes 14 questions to ask to make sure you select a solution that will meet your unique content marketing needs.

Creativity and design

Readability checklist: Not all websites are created equal. Here’s a checklist to follow for designing pages that are clear and readable, and can be easily navigated by your audience.
Killer web content template: If you are creating web content, use this template to help you make sure you’re driving action on each page.
Creating valuable content checklist: As you work through all of your content ideas, keep these key considerations in mind to ensure that you will be providing value to your audience.
Title evaluation scorecard: The importance of a great title for your content efforts shouldn’t be underestimated. This checklist walks you through the essentials for creating relevant, engaging headlines that will draw readers in.
Keyword selection checklist: While quality content rules, you shouldn’t ignore SEO. Here are 12 questions to ask to make sure you are targeting the most relevant keywords for your business.

Publication and promotion

Content publication checklist: Once you’re ready to share your content with the world, be sure to review these key steps that will help you prepare your publication for optimal reach, engagement, and ROI.
Content distribution template: Even after you’ve published, your job is not done. You need to market your content, and this template will walk you through the need-to-know basics.
Blog post promotion checklist: If you are promoting a blog post, there are lots of things you can do to position it for success. Check out our most recent list of tips to help get you started (you can also go deeper by reading our original post on the topic).
Localization checklist: If your content is targeted to audiences in different global markets, consider this checklist of tips and considerations for localizing the content you’ve created.
Content marketing success checklist: Of course, you will want to see which of your content efforts are performing best, so you can continue to deliver the information your audience wants. This checklist walks you through how to measure content marketing success.

If there are templates and checklists you have personally used in your content marketing efforts, please tell us about them in the comments. And if there are others you would like to see, let us know that as well!
Editor’s note: You can also check out these templates our readers have suggested:
  • The Triangle of Relevance: Angie Schottmuller shares a content strategy principle incorporating three angles – business interest, user interest, and time significance – to maximize relevance and magnetize content, creating user action.
For more tools and ideas that will help facilitate all your content marketing efforts, read CMI’sContent Marketing Playbook.
Cover image via Bigstock 

Developing a Content Strategy


Before you start creating content, you need to build your strategy.
You may be wondering what a content strategy is. If so, these posts are the place to start:
If you are looking to build your strategy, here are some primers to get you started:
Part of any content strategy is understanding your audience.  Here are some posts to help you do just that:
Sometimes the best inspiration comes from seeing what other brands are doing:
Looking for more? Check out these additional posts on content strategy:

Tuesday, August 20, 2013

8 Common Mistakes by Ecommerce Merchants


In my articles I try to provide positive, practical advice on how ecommerce businesses can improve. With this article, however, I’ll explore common mistakes that ecommerce merchants make that harm their businesses. I learned some of these the hard way in my own company. Others are ones that merchants tell me when their revenues or profits are declining and they need help.

1. Growing Dependent on a Few Sources of Traffic

As many merchants learned in 2012 and again this year, Google changes its algorithms frequently. If you depend on organic referrals from Google, your revenue can tank in a single day. Beyond Google, being too dependent on any traffic source is a mistake. It’s best to balance traffic from organic search, pay-per-click, social media, affiliates, partner sites, blogs, other advertising, email promotions, and direct traffic.
Continually seek new referral sources. Many merchants feel PPC ads are prohibitively expensive. But aggressive campaigns that offset declining revenues are a huge advantage even if those campaigns produce lower margins.

2. Getting Comfortable with Current Products

Consumer tastes change consistently. Competitors introduce alternative products. Price competition gets fierce. Suppliers discontinue products or run out of stock. Shoppers simply like to see new things.
Change it up. You can keep best sellers, but keep trying out new products. Experiment with new product categories. Expand your selections. Promote them differently. Whatever you do, keep a fresh pipeline of products ready to add to your store. Adding new products and selling them to existing customers is one of the easiest ways to increase your revenue stream.

3. Letting your Online Store Get Stale

It’s a challenge for many smaller ecommerce merchants to continually refresh content, feature new products, create promotions, re-arrange end caps, and so forth. It’s important to keep your online store fresh — at least every season. Ideally, you are presenting new products on your home and category pages weekly. That’s a stretch for many merchants. But strive to change your home page and a few categories and promotions regularly.
Make sure that old promotions are removed. If a product is out of stock indefinitely, pull it from the store. Check your links regularly and remove broken ones. Make sure your site-search results are returning live products.

4. Failure to Monitor Performance

This is a huge point of failure. It is crucial that you monitor your key performance indicators daily. I addressed KPIs earlier in the year, at “21 Key Performance Indicators for Ecommerce Businesses.”
At a minimum, monitor daily your store traffic, new visitors, referral sources, cart abandonment, checkout abandonment, revenue, new customers, average order size, and other key metrics. Check your pay-per-click ad performance at least weekly. Review your ads in-depth to make sure you are not wasting money.
If you outsource activities like PPC advertising, make sure you monitor your supplier’s performance. Agencies do not have the same incentive to deliver results that you do. They sometimes spend money on underperforming ads, campaigns, and keywords.

5. Assuming you Know What your Customers Want

It’s easy to fall into the trap of assuming you know your customers so well that you really don’t need their input. This is especially true with product selection and the design of your online store. It is especially dangerous to make design changes merely because you or your designer prefers it.
Ask your customers what they think. For the design of your website, conduct A/B tests if you have enough traffic. Get customer feedback with surveys, by offering online chat, informally polling customers, or talking with customers who call in about what they would like to see you do better. You can ask questions about all aspects of your business: products, customer service, your store, or your pricing. Ask and you may be surprised at what you learn.

6. Relying on Promotions to Drive Revenue

As competition heats up or revenues start to decline, merchants often resort to promotions to maintain revenues. It’s a good short-term tactic. But, it’s not a long-term strategy.
You need a user experience that is not reliant on discounts or free shipping. You do this by selling compelling products, and offering rich content, superior customer services, and a solid perceived value. Building a solid brand with a store that is easy to navigate and fun to shop is also important.

7. Ignoring Mobile Devices

There are likely smaller merchants that believe mobile shopping is not going to affect them. They are dead wrong. Consumers love to shop on tablets and read email and research on smartphones. They love mobile apps for their simplicity and ease of use. The transition to mobile has begun. If you don’t offer a mobile-friendly experience, your revenues will decline.
For some merchants, this may mean finding a vendor to help build or host a mobile store. For others, it may be a redesign of your existing store to a responsive design. (For a primer, read “Getting Started with Responsive Web Design.”) Changing platforms may be the best option for stores with older, smaller shopping carts. If you haven’t investigated your alternatives, do it now.

8. Ignoring your Competition

Ecommerce businesses are increasingly using automated software to monitor prices against competitors. That’s overkill for many merchants. But it’s important to understand your competitors, their product and pricing strategies, and to monitor them regularly.
Competitors are a good source for new product ideas, products that are not selling — see the clearance pages — and to gauge appropriate pricing levels. Failing to watch competitors may leave you selling a product at a hefty premium while they are aggressively marketing it at a lower price.

via Practical eCommerce http://www.practicalecommerce.com/articles/4132-8-Common-Mistakes-by-Ecommerce-Merchants

10 A/B Testing Tools for Small Businesses


A/B testing is a simple process to test versions of your page and determine which produce positive results. It is a great way to remove the guesswork from your development and focus on what’s working.
Here is a list of affordable A/B testing solutions for small businesses. There are easy-to-use testing suites that provide A/B, multivariate, and split URL testing. There are also free A/B frameworks that can be installed easily.

Google Analytics Content Experiments

Google Analytics Content Experiments lets you test up to five full versions of a single page, each delivered to visitors from a separate URL. Compare how different web pages perform using a random sample of your visitors. Define what percentage of your visitors is included in the experiment. Choose which objective you’d like to test, and get updates by email about how your experiment is doing. Price: Free.

Optimizely

Optimizely offers a simple visual editor that makes each element on every page editable. After inserting a single line of code generated by Optimizely into your HTML, you never have to touch the code base again. Use A/B and multivariate testing with WYSIWYG editing and real-time reporting. Track engagement, clicks, conversions, sign ups, or anything else that matter to you. Price: Plans start at $17/month; free trial available for 30 days.

Unbounce

Unbounce is a tool for building, publishing and testing high-converting landing pages. Unbounce allows you to A/B test a campaign with ease. Simply put your ideas into a new landing page variation, click “publish” and your test is live and collecting data. Unbounce features a drag and drop interface and a suite of best-practice landing page templates. The dashboard provides real-time statistics on visits, conversions, and variant conversion data. Price: Plans start at $49/month.

Wingify Visual Website Optimizer

Wingify Visual Website Optimizer is a testing and optimization suite. Along with an A/B testing tool, it includes tools for multivariate testing, behavioral targeting, heatmaps, and usability testing. Quickly create tens of different versions of your headlines, images, buttons, forms, and more. Use multiple editing options to change any part of your web page. Specify different URLs to split traffic and measure which page performs best. Price: Plans start at $49/month; free trial available for 30 days.

Genetify

Genetify provides developers with a JavaScript library for doing any number of A/B tests on a site. The genetic algorithm will adapt to the input (users visiting the page, achieving a pre-defined goal) and identify a more optimal page layout to the user. Genetify provides an interactive demo showing the basics of how it works.Price: Free.

Convert

Convert is a testing suite for A/B, multivariate, and split URL testing. Convert offers a simple testing wizard to walk you through setting up A/B tests. Just drag and drop elements to build your own tests. Multivariate testing is also supported to dig deeper into the preferences of your visitors. Convert features a WYSIWYG editor, Google Analytics integration, revenue and conversion tracking, bounce and engagement measurement, behavior and segmented targeting, and more. Price: Plans start at $9/month.

Vanity

Vanity is an “experiment driven development framework” for Ruby on Rails. Use Vanity to perform A/B testing on your Rails application and receive a simple report. Integrate Google Analytics in the Vanity dashboard. Vanity is an open-source program and open to public contributions, particularly its experimental features such as multi-series metrics. Price: Free.

Vertster

Vertster is a testing tool with a simple editor. In addition to A/B testing, Vertster provides multivariate testing, advanced URL split testing, heatmap reporting, and segment optimization. Test different pictures, graphics, logos, copy, conversion funnels, forms, messages, price points, shipping offers, customer service messages, colors, and CSS designs. Price: Plans start at $15/month; free trial available for one month.

A/Bingo

A/Bingo is a Ruby on Rails A/B testing framework written as a plugin. Test display or behavior differences in one line of code. Measure any event as a conversion, and test for statistical significance. A/Bingo also supports multivariate testing, but does not currently do statistical significance testing for it. A/Bingo provides ascreencast to get started. Price: Free.

Five Second Test

Five Second Test is a simple A/B testing tool to the test first impressions of your designs. Upload a screenshot or mockup, and set your questions. Testers have five seconds to view your image, and then answer the questions. Price: Free community plan lets you do test to earn tests; paid plans start at $20/month.




via Practical eCommerce http://www.practicalecommerce.com/articles/4133-10-A-B-Testing-Tools-for-Small-Businesses