Wednesday, September 18, 2013

Airbnb: When Content Marketing Looks a Lot Like Art

Either You Rock or You Suck
We’re used to seeing companies producing content marketing that sometimes looks too much like advertising. (Like this. Ick.) But, increasingly, I’m noticing another trend: Content marketing that looks a lot like art.
Yesterday, I wrote about Chipotle’s creepy but awesome new marketing program, “The Scarecrow,” which hauntingly depicts a dystopian world that makes a heart-wrenching statement about the sorry state of industrial food production. (You can read my write-up on it over at LinkedIn.)
Then, last Friday, Airbnb released another bit of awesome, a first: An innovative short film directed via Twitter and shot entirely on Vine. Written by writer/filmmaker Ben York Jones and crowdsourced via Twitter, the story centers on the transformative journey of a white sheet of paper. (Stay with me on this one.) The resulting 4 ½-minute film was released Friday on Airbnb’s blog, on its Hollywood and Vines website and on the Sundance Channel. It’s beautiful. (And remember, this is marketing!)
Take a look:
A few things make the the Airbnb effort stand out for me:
The film isn’t just crowdsourced, it’s directed crowdsourced. Rather than compiling random images from fans and followers (that’s been done already), Airbnb instead provided specific shot directions over five days in August via Twitter (“a paper airplane soars,” “cup is thrown into recycle bin”) marked with the hashtag #AirbnbHV.
Aspiring Vine filmmakers posted their interpretations to Twitter for a chance to be included in the film and win a $100 Airbnb coupon. Starting on August 22nd, different sets of instructions were released between 8 AM and 5 PM, until August 27th. There was a 48-hour window for submissions for each set of instructions, and they were judged based on several weighted criteria (like originality, creativity, video quality and clarity, and so on). Working with B-Reel, film director Miles Jay—who, I’m sure, must find needles in haystacks just to relax on the weekend—then compiled 42-ish best entries into the first-of-its-kind short film.
The collaborative approach extends Airbnb’s roots as a socially connected, innovative business. What Airbnb does is offer a global marketplace that connects travelers seeking authentic, high-quality accommodations with hosts who offer unique places to stay. Creating a film rooted in connection and social innovation subtly underscores the underpinnings of Airbnb itself. Or not-so-subtlely, I suppose.
It tells a bigger story. As I say all the time: The paradox about content marketing is that your story is not about you; it’s what you do for others.
So Chipotle might be a fast-food company, but its story isn’t about how you can get a cheap but good Mexican lunch on the fly. Instead, it’s about what it stands for: Good food that’s locally and responsibly sourced. You can see that key bigger message incorporated in the animation I wrote about the other day: Cultivate a better world.
Similar to Chipotle (and the best content marketers, for that matter), the goal of the short Airbnb film was broader than its business. The film’s bigger idea, according to the Hollywood and Vines site, is that “Airbnb and the global community will help create a story of travel, adventure and finding your place in the world.”
Which is—guess what? —exactly the focus of the bigger Airbnb story, too.
What Airbnb sells is a way for people to monetize their extra space and showcase it to an audience of millions. But what Airbnb does for others—what its bigger story is—is that it offers the kind of seamless and easy travel adventure that allows us to all discover our place in the world.
As my friend Tom Fishburne says, “The best marketing doesn’t feel like marketing.”
In Airbnb’s case, at least, the marketing feels like art.
So it this marketing? Or is this art? Yes.
- See more at: http://www.annhandley.com/2013/09/18/airbnb-when-content-marketing-looks-a-lot-like-art/#sthash.HRidx4Lk.dpuf

via Ann Handley - Content Marketing Keynote Speaker and Best-Selling Author http://www.annhandley.com/2013/09/18/airbnb-when-content-marketing-looks-a-lot-like-art/

A Guide to Content Optimization for 4 Key Content Types

As content marketing gains recognition as a viable online marketing strategy, businesses are producing content of all types at an accelerated rate. But what good is compelling content if it can’t be found? The truth is, if it can’t be found by your audience, it won’t be very successful, which is why content optimizationis such a crucial step in the content marketing process.
Through content optimization, you are providing essential data that search engines will use to determine what your content — and, by extension, your business — is all about. Search engines then use this information in the search results they display for relevant keyword terms or phrases. As content in the form of text, images, videos, and news is now included in these search results, the content optimization processes you use should be tailored to the types of content you are producing. 
Below are some tips on how best to optimize content in each of these four key formats — text, image, video and news:

Optimizing text

Website content optimization is crucial for all written text, but it is particularly important for landing pages that include information about other content pieces.
Title tags: One of the most important elements of website optimization is the title tag. In HTML code, the tag “(title)” is used to set off the page’s title tag, which tells the audience what the page is about in just a few words.
title tag example
Title tags are used in a number of places to describe the content. For example, they are used by search engines as the link text for each search result they display. Additionally, they are often used on social media networks to describe the page when someone shares the content. The title tag also appears at the top of the browser when the page is viewed, and if the browser is tabbed, it will be the name of the tab for the page being viewed. As a result, title tags are not just important to search engines; they serve as meaningful ways to describe your page’s content for your audience.
Meta descriptions: Meta descriptions are typically displayed in search engine results pages (SERPs) as the descriptor text for each result, making it a key piece of information for your audience.
The meta-description should accurately describe what visitors will find when they click to your content (see REI example below). Successful meta descriptions concisely state the purpose of the content page and include applicable keywords. This is your opportunity to sell searchers on clicking through to your page, so it’s best to avoid generic descriptors, like “Welcome to our home page,” that don’t really tell them anything about your content or give them a reason to click through. In addition, search engines limit the amount of real estate available for descriptions — normally about 150-160 characters. Any text that goes beyond that will likely be cut off.
meta description example
Meta keywords: Meta keywords are somewhat similar to meta descriptions. And although the meta keywords tag doesn’t seem to directly help improve page rankings, they have been known to potentially hurt search engine rankings if the tag is “overstuffed.”
Some webmasters have been known to paste as many keywords as possible into a meta keyword tag, hoping their presence will prompt inclusion in additional search results. However, that is not the case, so it’s best to err on the side of caution and include only a few truly relevant keywords in this tag.
URLs: A keyword-rich URL provides search engines with even more descriptive information about your content. So, in addition to optimizing content tags, your URL structure should be optimized to ensure that it is straightforward, meaningful, and contains the appropriate keywords that are relevant to your content. When appropriate, you may want to incorporate long-tail keywords into your URLs, so users seeking more specific results may find your content more easily in their searches.

Optimizing images

As consumers frequently search for images, the visual content you display on your website also needs to be optimized for discovery. Not only are images included in specific “Image” searches on search engines, they can also appear in the main “Web” search results — if the search engine determines that your image is relevant to a particular search term or phrase. In fact, your images may appear on a SERP even when your other content pages don’t.
Unlike text optimization, search engines can’t derive full meaning from image-based content — yet. (Though it’s certainly a goal all search engines have for the future). Though they largely rely on the context of the page (i.e., the text, and the text-related tags) an image appears to identify its relevance to a search query, the meta tags that are used for each image also play an essential role in determining its contextual meaning. Types of meta data that can be optimized for images include source (i.e., file location and name), alt, and title tags. To achieve the best results in search, all of these image tags must be optimized.
Alt tags: Alt tags serve as alternate text to describe the image when the image is not available to be displayed. This is key for several reasons:
  • An image may not be displayed if a user’s internet connection is particularly slow, or if the page fails to load correctly.
  • Additionally, if text-reading software is being used (e.g., for users with visual impairments), it is the alt tag that gets read aloud to describe the images that appear on the page.
For these reasons, and others, it’s important to choose simple, yet keyword-rich phrases in your alt tags to describe your website images.
Image tags: Similar to alt tags, image tags designate the words that should appear when a user scrolls or hovers over an image. They also help your audience understand the context of the image, so the tag text you choose should describe the image accurately and contain relevant keywords.
Alt and title tags are imbedded within the image source code as follows:
<title=”vanilla ice cream cone with rainbow sprinkles” alt=”ice cream cone” img src=”icecreamcone.jpg” />.
Filename: Though the alt tag and image title tag clue search engines in to what the image isof, an appropriate filename goes one step further — it provides contextual information on how the image relates to the other content on the page.
Just like your images’ alt and title tags, your image filenames should include the keyword that you’re optimizing your content for. So, rather than uploading your image files into your website using a filename like “DC000245.jpg,” try to use descriptive names, like “icecreamcone.jpg.”
File size: As mentioned previously, a user may see alt tag text, rather than an image, if a page does not load correctly. One way to decrease the chances of these page-load problems is to adjust the file size of your images, to make sure your website can handle them properly. Both large image files and image-heavy content pages can make your website load slowly or not at all — both of which may result in lower search engine rankings. Therefore, I recommend reducing your file sizes as much as possible, without forgoing the quality of the image.

Optimizing videos

video content exampleToday it’s easier than ever for anyone, including marketers, to produce video content. From the many videos that have gone viral, we’ve learned that videos don’t necessarily need to be professionally recorded or scripted to be successful — they just need to be interesting, enjoyable or useful, and compelling.
To get started, create an optimized, branded channel for your business on the video site of your choosing. Having a branded channel increases brand recognition and provides leverage for your other content. Next, optimize your video as follows:
Video titles: Your video title should contain relevant keywords, but should also appeal to your audience’s interests. Dull titles that are overly keyword-conscious will lead visitors to believe that your video is just marketing hoopla. Your goal should be to draw people in with a catchy title that entices them to watch your video through to the end.
Video descriptions: A video description should clearly portray what the video is about, and should set viewers’ expectations on what they will see by watching. Though your description should include keywords, it should primarily be written in a way that addresses the needs of your audience, not just of search engines. Lead your video descriptions with a link to the page on your website that is most relevant to the subject matter, so viewers know where they can find the additional content and other information you provide.
On-site optimization: As with images, when posting video to your site, be sure to optimize the description and title tags, as search engines use those tags to understand video content and context.
Once your video has been optimized, most sites you might use to host your videos, such as YouTube and Vimeo, provide embed codes that you can paste into your website’s HTML — this will allow visitors to watch your videos right on your page, rather than having to visit the video site. Optimize your video’s filename just as you would with images — i.e., incorporating targeted keywords.

Optimizing news

news imageEvery business owner that has a website is a publisher. Similarly, every business owner online today has the capacity to produce and report on industry-related news. Whether it’s through a blog, a “news” section on a website, or through social networks and other brand communication outlets, optimizing your news content can help your organization get recognized as an insightful source of relevant industry news and thought leadership.
Yet, online news is a highly competitive space, which makes it tough to generate news content that will rank on search engines and get discovered. This means you must carefully and correctly optimize your news content in order for it to get discovered and drive the ongoing reader interest that will benefit your business.
Here are some key considerations involved in news content optimization:
Google News: In order for your website’s news feed to be included in Google News results, you’ll need to submit your blog or press release sections directly to Google News. The news team at Google will review your content and, if approved, include it in news search results. Keep in mind that Google News has explicit requirements for all sites that want to submit news content.
Static URLs: To publish news content that ranks along with other authentic news sites, you will need each article to exist on a static URL — meaning that every article you produce is created on its own separate page on your site.
Keywords: Like all other content types, your news articles should be keyword-optimized. Though the body of your article should include your relevant keywords, make sure your content is not over-optimized (i.e., stuffed with keywords). Additionally, if your news piece includes photos or video elements, be sure to optimize each according to the guidelines outlined above.
Headlines: News headlines should be interesting and grab your readers’ attention. Just like a web page ranking in regular search engine results, you are aiming for your news content to rank highly in news results. To achieve this, your news content will need to have complete metadata, including the keywords you are targeting.
Overall, content optimization is an integral part of the content development and marketing process, and should be treated as such. If your content producers consider each optimization point when developing text, image, video, and news content, the optimization process will go much more smoothly. After all, your content won’t be as successful as possible without being fully optimized.

via Content Marketing Institute http://contentmarketinginstitute.com/2013/09/guide-content-optimization-key-content-types/

Build a Better Buyer Persona: 5 Creative Data Sourcing Ideas

We are all aware that buyer personas are integral to creating a focused and successful content marketing strategy. However, what people don’t often tell you about buyer persona development is that collecting the data to create them is a lot of hard work.
Surveys and interviews seem to be the go-to source for learning about your target audience’s needs, interests, and goals, but they are not the only way to accomplish this goal. Below, are some other options for sourcing the data you need to create detailed, multi-faceted personas that provide insights above and beyond what direct questioning techniques can accomplish on their own.

Google consumer surveys

Google Consumer Surveys have several advantages over other crowdsourcing survey tools when it comes to buyer persona development. To begin with, respondents answer questions in exchange for premium access to specific content. This makes it good not only for data sourcing, but also as an opportunity to get potential leads into your funnel.
GCS offers organized and clean data analysis that is easily segmented into useful categories. The Double-Click cookie tool, combined with an IP address, allows it to infer important demographic and geographic information that adds an additional level of depth to your results. Marketers can use GCS as an added component of their persona development process — namely to understand behaviors, motivations, beliefs, and habits of real people who are representative of the customers you are targeting. Augmenting your  data sourcing efforts with GCS also offers the ability to gather a larger sample size of data without increasing your workload significantly — and we all know that more data from different sources leads to more informed and statistically significant insights.
For example: King Arthur Flour sells a variety of mixes and multipurpose flours. The company set out to expand its understanding of bakers’ motivations and behaviors beyond the data they would be capable of gathering through its small test kitchen in Vermont.
King Arthur Flour used GCS to survey bakers across the country and gain insights into what motivated their flour purchases. The results surprised them: Prior to their Google Survey experiments, the company had believed customers were highly motivated by discounts, promotions, and loyalty programs. Afterwards, they learned that prospective customers were more situationally motivated — for example, when looking to try out a specific recipe or to bake for a specific event, like a birthday or holiday party, they chose whatever brand was most conveniently available to them at the time. Knowing this helped the company to better understand how to focus its content marketing efforts, but also provided deeper insights on their customers — a benefit for its sales and marketing efforts, on the whole.

Quora

Those of you who are familiar with Quora likely associate this social surveying tool with questions like, “Why do bees sting me?” or “How long do penguins live?” Yet, Quora can also provide interesting ways to gather data for a buyer persona.
The tool aims to be “your best source for knowledge” and works by allowing people to pose and answer questions on over 250,000 topics. Even if you already have clearly developed buyer personas, posing targeted questions on Quora can help you dive more deeply into your audience members’ motivators and interests, and flush out the content topics they are most likely to engage with.
Pretend for a moment that you run a small business that matches tutors with struggling students. You likely already know a lot about who your customers are, but learning additional details about their behaviors can give you a more complete picture of their needs.
Questions to ask on Quora in this scenario might include:
  • If you have hired a tutor for your child, how did you find him or her?
  • What are the qualities that are most important to you when selecting a tutor?
  • What makes you trust a tutor to work with your child?
It’s easy to see how Quora can provide insights on the considerations involved for parents who are looking to hire a tutor for their child — information that would allow your tutoring business to go beyond demographic information and home in on the key decision-making factors that their customers are concerned with.
For example: Stephanie Kapera runs an online content production website out of Raleigh, N.C. She is always looking to creatively source information so she can develop relevant personas of her customers. Stephanie used Quora to research the ways that staffing professionals at large nonprofit organizations find and interact with freelance writers. She asked a series of questions aimed at eliciting the information she was looking for (e.g., “If you use freelance writers who aren’t experts in your industry, what makes you trust them to write well about your specific topic areas?“), and was impressed with the quality and variety of answers she received. In fact, she remarked that using Quora even allowed her to develop an entirely new persona that had not occurred to her to target before (the Small Hospital Marketing Director).

Mechanical Turk

Amazon’s Mechanical Turk works to connect businesses with a large and diverse on-demand workforce that can help them address challenges and accomplish tasks effectively and cost-efficiently. Though the service is often used for outsourcing lower-level tasks, its capabilities (like feedback tools and content creation and monitoring services) can also be applied to helping increase the insight and accuracy of buyer personas. For example, you can access Mechanical Turk to build heat maps or screen shares that give you a clearer understanding of how workers engage in a task, or with content, or use it to venture more deeply into the world of behavior and specific engagement practices.
For example: Marshall Kirpatrick, a Senior Writer at ReadWriteWeb, was organizing a conference and wanted to develop cutting-edge conference content tailored to the specific needs of his registered attendees. He provided a list of attendees’ Twitter handles and a template to Mechanical Turk workers, and asked them to populate the template with specific information about those Twitter users, including gender, job status, and links to their personal blogs or company websites. His crowdsourcing allowed him to conduct this detailed research — for a cost of only $50. Persona developers could easily use MT for similar audience research processes.

NoSQL

Today’s social applications are successful because of the insights that emerge through their use — the suggestion of music or books that you might like based on mutual interests that you have with a friend, for example. Organizations no longer need complex data mining initiatives to learn about the dark matter hidden within their user data; lightweight tools like NoSQL can speed time to market with new content and features by quickly unlocking inferences about customers.
NoSQL is a coding language that is sophisticated enough to work with the growing mound of Big Data that marketers have available to them. This coding tool works with cloud-based technologies and allows marketers to query a huge amount of data in a quick amount of time. Because NoSQL is non-relational, it allows users to source this data in unique ways.
For example: Sears used NoSQL to develop a new social network for fitness enthusiasts. Fit Studio was unique in its development approach because it started with minimal features and allowed users to develop profile data that later informed content development on the site. As the site grew, Sears was able to bring on content marketing specialists to develop specialized content for different fitness segments.

Feedback Army

Where Mechanical Turk is useful across a huge range of topics, Feedback Army is geared more closely to providing you with feedback about specific web content. It is a quick and inexpensive way to test out content topics and experiment with new ideas by querying people about their interests and preferences, like:
  • Which aspects of our business confuse you most?
  • What services are most appealing to you?
  • Which of our services would you be most likely to pay for?
Feedback Army can also help with buyer persona development. The tool is not great at allowing you to define a segmented audience — you’ll have to hack the tool by including questions in your survey that allow you to do segmentation later. (This may be an irritation, but Feedback Army is inexpensive, and in return, you can get high quality answers. It’s a trade-off you’ll have to weigh.) Use it to gather user information that can help you add depth to your persona profiles around issues of user habits and engagement.
For example: When testing a new Firefox add-on, Mozilla used Feedback Army to query consumers on questions like, “What confused you about the installation process?” and “How do you activate the spell and grammar checking?” The results the company received were quite detailed and provided some additional layers of information (e.g., workers volunteering information about their Facebook use or about workarounds they had come up with). While Mozilla wasn’t sourcing for persona data here, it’s clear that Feedback Army has the potential to be used in this capacity, especially if you build in some audience segmentation at the front end.

The takeaway

While many content marketers stand by interviews as the best method of sourcing data for buyer personas, the rise of social media and the development of sophisticated crowdsourcing tools have been game changers. New tools can help provide a more complex and comprehensive view of your customers’ identities, interests, and motivations than was ever possible before. With a well-developed persona that answers more than just the whoquestion, you will be able to identify and target customers with more precision and personalization.
via Content Marketing Institute http://contentmarketinginstitute.com/2013/09/build-better-buyer-persona-data-sourcing-ideas/

Visual Content: Which Brands Are Showing Marketers How It’s Done?

viewing visual contentLooking for help with your biggest content marketing challenges? We’ve invited some of the experts who spoke at this year’s Content Marketing World to share what they’ve learned from their experience in the industry.
Two weeks ago, our panel of sharp content marketing minds talked about what it takes to make content engaging, useful, and easily accessible on mobile devices. But today, we are diving a bit deeper into the engagement pool to explore one of content marketing’s most powerful assets: visual content media, including photos, videos, infographics, and other storytelling devices that connect with consumers by grabbing their “eyeshare.” 
Let’s take a look at our CMW speakers’ responses to the question, “What qualities do you think are most important for brands that want to stand out on the latest visual content marketing platforms? What brands do you think are “killing it” when it comes to creating engaging visual content?

starbucks images
Starbucks on Instagram
Visual content needs to be “swipestopping.” With so much information available, what you post as a photo needs to stand out enough to stop a user while they’re scrolling through their feeds, or even while they are mid-swipe.
The brands that stand out on visual platforms like Instagram are those that rely heavily on it. Fashion brands do extremely well, as well as those with outstanding photography, like National Geographic. More specifically, Starbucks has consistently done a great job on Instagram by having users hashtag their own photos and also by using the platform to offer reminders on deals and new promotions. It’s also great to see brands with cross-platform promotions (like Starbucks) rely on photography that revolves around their product. Nike also does a great job with this on Instagram by posting exciting, active shots of people wearing Nikes, as well as displaying its products with an artistic flair.
Of course, puppies and babies are always a win, too. Stephanie Leffler, CEO and Co-founder, Crowdsource | @Crowdsource

tory burch images
Tory Burch on Pinterest
To stand out of the latest visual content platforms, it is important to be creative, beautiful, true to brand, succinct, and engaging. Some companies that are killing it with visual content include Marketo, Tory Burch, GE, and MarketingProfs. Amanda Maksymiw, Content Marketing Manager, Lattice Engines | @amandamaks 

Be human; try to connect with your audience in a meaningful, genuine way. Experiment, and don’t be afraid to take creative risks. If everyone likes it, you’re not being provocative enough ;-) Heather Meza, Head of the Digital Media Solutions Center, of Expertise, Cisco | @HeatherMeza 

watercolor silhouette
Creativebug
Storytelling is at the heart of great content, and this is especially true for visual content. There’s a small company in San Francisco called Creativebug that offers video workshops for crafters. The videos are just wonderful. I’ve spent hours watching their instructor videos just to hear people’s stories. Lauren Moler, Content Strategist and Information Architect, National Instruments | @merrymoler

home depot images
Home Depot on Vine
Brands that lend themselves to great photography have the easiest success in content marketing. Red Bull does a great job, for example, because it has great assets that support its integrated marketing strategy. I like Starbucks because, though it doesn’t have a visually appealing product to start with, it captures the culture and vibe of its brand experience, and customers relate to that. I’m a big fan of content that provides utility, and Home Depot nailed it with its Vine series. Paolo Mottola, Digital Engagement Program Manager, REI | @paolojr

ace hotel images
Ace Hotel
Go deep about who you are and what you care about — don’t hold back. People want to do business with people behind a brand. Your brand should always be recognizable, even when (or should I say, especially when) the content is not about you or your services. Make sure your content is sharable! In the B2C space, Huit Denim (@hiutdenim) and Ace Hotel (@acehotel) are doing incredible things that we can learn from and apply to the B2B environment. —Jodi Navta, VP of Marketing and Communications, Coyote | @jodinavta

Be clever, unique and engaging. Imagery should be “self-evident,” requiring few, if any, words to communicate the message. If I need to zoom in to understand what the visual is trying to communicate, it’s probably going to fail.  Phil Paranicas, Director of Digital Media, ThomasNet | @Flip2Market

During the “discovery,” or planning period before the creation of visual content, it is imperative that the content team fully understands how and where the products will be used, and the users’ goals in terms of specific features needed. For example:
In product videos: Messages must be considered as short, three-act plays that:
  • Identify a problem in the first act, describing the customer’s goals, restraints, and desired best practices
  • The second act should provide an overview of the installation and setup process, featuring the various accessories and options that can lead to greater utility.
  • Act three should share ideas for maintenance and options for long life, tips for calibration to compensate for “wear” or fatigue, and tips for accessories to improve performance. Roger C. Parker, Content Coach, Speaker, and Mind Mapping Resource | @RogerCParker

trends for less images
MintLife blog
I’m always impressed by the way that Mint incorporates imagery into its content on the MintLife blog. And UPS’ Compass site has some really solid video content. Justin Premick, Director of Education Marketing, AWeber | @justinpremick

I think it’s most important to know what your brand stands for and to be true to that mission. Content that veers from the essence of your brand will not only fall flat, it will confuse consumers. Just because a competitor is being humorous doesn’t mean you can or should be. “Killing it” in content marketing is a relative term defined by who you are, not who others are. Jeff Rohrs, Head of the Marketing Research & Education Group, ExactTarget | @jkrohrs

I’m watching the comic book and movie industries owning these new visual platforms. They understand the power of a strong image with a simple call to action. Movie posters and comic book covers have always had to engage, long before we were using the term “engage.”
Remember, these are both industries that need you to buy something and even (gasp) leave the house. They’re not just asking you to click a link, even though that may be one of the initial KPIs.
They need to literally move people and open their wallets, since their primary business does not revolve around giving away free stuff (and hoping to be purchased by a larger company). People are buzzing about comics and movies, in part, because these companies are giving them something visual of value to share. Buddy Scalera, SVP of Content Strategy & Media, Ogilvy CommonHealth Worldwide | @MarketingBuddy

four seasons images
Four Seasons Hotels on Instagram
Be true to your brand personality. Be relevant to your customers. Be creative and bold. Content adds dimension to your stakeholder relationships in many measurable — and some important yet unmeasurable — ways. Four Seasons Hotels and Resorts does this better than most. Visual networks have their own subnetworks — it’s not about photos on Instagram; it’s about photos on Instagram that are extraordinarily relevant for specific enthusiasts and advocates. It’s cheap enough to reach these segments on their own terms. There is no “Instagram strategy,” there’s a “wedding planners who want a luxury experience” strategy. Craig Waller, Head of Content Operations, Pace | @jcraigwaller

marketo-engaging email marketing
Marketo
I love what Coca-Cola does. Also, on the B2B side, I continue to like Marketo. I think it is important to be recognizable with your visual content. Think of it as a great logo that doesn’t say the brand name. Be careful though: I’ve seen companies look too much like their creative agency and not like themselves.
Rob Yoegel, Content Marketing Initiatives Lead, Monetate | @RobYoegel

Summary

As you can see from our experts’ advice, successful visual content can certainly involve creating and curating image-based messages that users “can’t take their eyes off of.” But for those vibrant photos and memorable videos to provide true brand value, a sound strategy must be in place — one that takes a holistic view of an organization’s marketing goals, is based on a strong understanding of brand perception, and distinguishes your visual imagery from that of your competition.
When your brand is considering creating visual content as part of its content strategy, here are some things to consider:
  • What images would your users expect to see from your brand? And how can you deliver that same brand value in more unexpected ways that will help you stand out?
  • Are there ways to leverage images from your consumers, to help them tell theirstories of how they like to engage with your products?
  • How can you weave your photos, videos and other visual media together to tell a cohesive story across multiple platforms?
  • Do you want your visual content efforts to simply provide eye candy in the flavor of your brand, or are there opportunities to leverage the medium to address your audience’s practical or informational needs?
  • Will consumers see your images and immediately be able to associate them with positive aspects of your brand, or will it take some explanation for them to make the connection?
via Content Marketing Institute http://contentmarketinginstitute.com/2013/09/visual-content-brands-showing-how-its-done/