Review of SessionCam: User Observation 2.0

By Peter Hornsby Published: February 16, 2015 “Observing users interacting with software is a powerful and often under-used technique in user experience. Its power derives primarily from the frequent disjoint between what users say and what they do.” Observing users interacting with software is a powerful and often under-used technique in user experience. Its power derives primarily from the frequent disjoint between what users say and what they do. UX research techniques such as surveys and interviews produce a lot of useful data, but self-reporting about behavior typically lacks accuracy. Plus, such research usually requires turnaround times of weeks, which does not fit into the fast cycle times of an agile development process. Observing users in context provides two key benefits.



from UXmatters http://ift.tt/1zYVpBa

via IFTTT