By Cindy Huffman Published: October 19, 2015 “We started small, with the objective of promoting and enforcing consistency in our products.” Our User-Interface (UI) Text Team began with an editor whose goal was to organize a team that could keep all UI text consistent and manageable as our company moved to a new development technology. This shared vision united the UI Text Team, which comprises two writers, two UX designers—one of them being me—and the editor who founded the team. However, during our first meeting, we weren’t sure what to do or how to get started, so we started small, with the objective of promoting and enforcing consistency in our products. We knew what was currently inconsistent in our user interfaces, including terminology, spelling, the use of abbreviations, labeling, case—sentence or title case—and the use of colons in labels. In a little over a year’s time, the UI Text Team had started implementing guidelines—defining, publishing, and communicating them—and getting leadership approval for their inclusion in Research & Development (R&D) guidelines.
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