Monday, February 8, 2016

Getting Specific on Soft Skills for UX Professionals

By Baruch Sachs Published: February 8, 2016 “The majority of what we do in the business world is essentially improvisation. Despite all the time we spend doing strategic planning for our work, we still end up having to improvise because of changing environments….” My last column received tremendous feedback with regard to the importance of soft skills in the profession of User Experience. One consistent theme was the desire for me to get more specific about the types of soft skills that are often lacking in UX professional’s interactions. To answer this request, I will touch upon the following five soft skills in this column: adaptability communication conflict resolution argumentation and negotiation gravitas mixed with social grace

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