By Keith Smith Published: February 8, 2016 “Customers are increasingly opting for self-service. … Customers may want what you’re selling, but they don’t want you to force them to go through a human to get it.” Let’s face it. While the Internet was designed to make us more connected, it’s also making it easier for us to avoid one another. Just think about that for a moment. Yes, you can reach out and communicate with people in the most distant corners of the Earth, but at the same time, there is nothing more irksome than receiving an actual phone call when an email message would have sufficed. For example, there’s been a shift in hiring practices. Remember when you were supposed to pound the pavement, handing out a stack of resumes and letting people see your face? Today, no HR manager in the world wants you showing up at his or her door. Even if you did, they would just tell you to go online and fill out a form or submit your resume via email.
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