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Next week, more than 4,400 digital retail professionals will gather at the Shop.org Annual Summit in Chicago. So what do retail insiders talk about when they get together? A lot of it is about change. How much — and how fast—it’s coming.
It’s clear that retail is not the same game it was 15 or even five years ago. With smartphones nearly always in reach and instant access to information the norm, technology is enabling a new reality: customers are empowered like never before.
We listened in on a few conversations with retail experts and executives from the University of North Texas,Talbots, Nordstrom, Facebook, Forrester and eBags as they talked about their views on what’s driving change in the industry and what it means for retail. Tell us: what do you think is driving change in retail?
via Shop.org Blog http://blog.shop.org/2013/09/25/whats-driving-change-in-retail-retail-insiders-on-the-evolution-of-the-industry/
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