Wednesday, October 5, 2011

Copy and content: a tale of two realities



Go to article

Copy is not content. There, I’ve said it. I’ve not said anything new; others have said it – in print, even. But here’s more than a passing nod to the differentiating factors between them.

All Copy All the Time

Copy is all that stuff that we all learned to write in school. Well, actually, no it’s not. What our kindly grade school teacher imparted gave us a foundation for writing, but few of us went on to learn the skills needed to be a professional writer. And to create copy, you need to understand a number of basic elements.

Understanding how to write copy is to understand the key characteristics of major genres and their subgenres. Let’s see how much of this you learned in school.  There are two basic genres used in business:


Persuasive

Persuasive copy is that which convinces you to do a certain thing or think in a certain way. That’s why it’s called persuasive copy. The most common characteristic is the call to action. Any persuasive copy has some built-in message meant to convert a “looker” into a “buyer”. It can be the equivalent of “buy now” text, or a link to click, or an invitation to register for a free account or to receive a white paper or to contact your local politician. The writers who create this type of copy know what the rhythm is for this type of copy. They how much copy readers generally tolerate, and will ensure that they get to the call to action before they lose interest. When presented with an unfocused block of writing, their first question will be “what is the call to action here?” closely followed by “and how do you see the conversion happening?”

Within the larger genre are many subgenres. Among them is the news release. While not the most exciting of genres, I’m going to use it here because it’s been around for a long while, and we’ve all seen them, and may have even written them. Later on, I’ll use this to illustrate the differences between copy and content.
The news release genre is well-defined. It begins with an announcement line, FOR IMMEDIATE RELEASE ,  and is followed by a release date and location. The writing follows the “pyramid” style, where the most important content is contained in the first sentence and the boilerplate – the description of the company and contact information – is at the end. In the middle section is the elaboration of the succinct description in the introduction, and includes the call to action. The call to action is subtle; the news release reports on some upcoming event, product release, or initiative with information on where to buy tickets, when the product will become available, or how to get involved.   It’s all about the editorial, leading to  a  conversion  of some sort.  In the public sector, the conversion is a change in behaviour; in the private sector, the conversion is a buy.


Enabling Content

Enabling content is the  instructive or educational type of copy that helps you complete a process or task. It’s the “how to” – from setting up a piece of equipment to registering for an account, to paying your taxes to ordering a passport. It’s also the text within the software application that tells you about the menu item you choose, and the knowledge base files that demonstrate how something works.

Within this genre, we have many  sub-genres. The most recognizable genre is the procedure. This has a well-defined schema: heading, a contextual introduction, numbered steps, and a conclusion that explains the success state. Each numbered step begins with an active verb, uses the given-new contract technique, and when appropriate, is followed by a feedback statement to demonstrate the expected result. It’s all about the outcome.

The things that writers intuitively understand and build into their copy comes a combination of training, experience, and skill. The difference between amateur writers and trained professionals is apparent because the training is what brings the strong understanding of their craft. But that craft is creating messages. My argument is that this is copy because it pays attention to the message.

Next post: Turning copy into content


Reigniting Your Creative Spark


Go to article

Reigniting Your Creative Spark
As creatives, we usually have no shortage of good ideas. There are times, however, when inspiration and motivation elude us. Looming deadlines, fussy clients, uninteresting projects, or feelings of fatigue which suggest the onset of burnout: all of these can work to effectively extinguish our creative fire. When we find ourselves in these situations, we need methods to help reignite our creative spark and rekindle the creative flame that burns within us.
The following fable may provide some ideas on how to re-enter your “creativity groove”:
Once upon a time, there was a web industry creative. This was a kind person who did good work, but, for some reason, this capable professional had lost his spark. He tried all of his usual tricks to regain his mojo, but to no avail. One day in a fit of desperation, he went to a soothsayer. Looking into her tea leaves, in a low voice, she offered this enigmatic advice:
  • An epic win unlocks keys,
  • Believe in the power of threes,
  • In concert with others will please.
He found himself more confused upon leaving the soothsayer. What do her words mean, and how will they enable him to get his professional groove back?
In his book So You’re a Creative Genius…Now What?, author Carl King aptly suggests, “to be able to explore, first you have to be lost.” As professionals, when we encounter that “lost” feeling, or the feeling of having lost something, we need to find our way back to the path of creativity. We can’t locate the path without a torch—and we can’t light the torch without a spark.

An epic win unlocks keys

When we’re at work and we find our energy and motivation levels low, what we are experiencing is evolution in full effect. A de-energized state may actually be our neurological system indicating that we’re squandering energy on the wrong goals. Ironically, this listlessness kicks into gear to compel us to focus our efforts on actions that will yield productive progress, which in turn encourages us to feel re-energized and motivated. Culturally, we’ve been programmed to seek the ultimate goal of leisure and repose. Neuro-biologically, however, the natural preference of humans is challenge over boredom and productivity over dissipation.[1] Take a hard look at your day-to-day work. Consider where you feel bored, stymied, unappreciated, and frustrated with seemingly pointless tasks. If you’re feeling this way, there’s good news: you can infuse new life into your work life by gamifying it.

BE A STRESS ALCHEMIST

We cannot expect to be inspired or creative while we’re stressed…or can you? Frequently, at the root of a debilitating creative paralysis which cripples our imaginations is negative stress from perceived pressure from external sources, fear of failure, and a sense of danger. Not all stress is negative, however. Negative stress has an upbeat doppelganger known as eustress. Triggered by taking on challenges that are internally mandated, eustress causes exhilaration, focus, optimism, curiosity, and a sense of excitement. Eustress transforms uninspired boredom into high motivation.
Transforming negative stress to eustress requires little more than a shift in perception. Rather than allowing external factors to fill us with dread and uncertainty, we should instead decide that we are choosing and generating the stressful situation. At that point, we can begin to consciously shift from fear and pessimism to confidence and optimism. Once we do this, we can revel in the stimulus of the situation and further capitalize on the opportunity to apply and stretch our skills. Not only will this improved approach boost our motivation, but it will bolster our mood as well. These are all factors that lead directly to success, and most often an “epic win”—an outcome more positive than we thought possible, and ultimately “fiero”—the emotional high we feel when we triumph over adversity.

HERE BE THE DRAGONS OF THE INNER CRITIC

Now that we’ve accepted the challenge to rediscover our creative spark, it’s time to meet our creativity’s most imposing adversary. Enter the e-vil inner critic.
How long has that troll inner critic been squatting under your proverbial creativity bridge, snuffing out great ideas before they see the light of day, occupying valuable space in your brain and your life? If we allow him to, he will gleefully drain every remnant of our valuable professional super powers to fuel his maleficent aims. Part of our great challenge is totriumph over the nefarious inner critic as he works relentlessly to alter our ability to see ourselves as competent and capable professionals.

GAMIFY YOUR WORK

In her book Reality is Broken, Jane McGonigal suggests that games are powerful motivators which give players the capacity to tackle obstacles that otherwise may have seemed insurmountable. The lift we feel when we play a game is called “gamefulness.” Because the hard, but satisfying work of playing games has been described as “more fun than fun,” adopting a gameful approach to your work and finding inspiration may be the mind frame you need to recharge your creativity batteries. The goal then, is to create more happiness and satisfaction by structuring real work like a game, thus transforming efforts to overcome obstacles into an epic win. Here are some steps you can take to get there:
  1. Commit to overcome self-chosen challenges 
    When we engage in a game, we sign ourselves up to tackle unnecessary obstacles in the spirit of learning and having fun, as we look for the opportunity for skill-building and growth in every challenge. See if you can weave this approach into your work life.
  2. Set clear goals and actionable steps; determine reliable feedback and desirable rewards 
    As humans we are optimized to work: we are happier working hard than we are relaxing. More satisfying work comes from clear missions, a clear path to the desired outcomes, reliable feedback on our progress, and valued non-material rewards.
  3. Keep upping the ante 
    Contrary to popular thought, failure—specifically “fun failure”—actually energizes us and lends a sense of urgent, but flexible optimism. With urgent optimism comes extreme self-motivation: the desire to act immediately to tackle an obstacle combined with the belief that we have a reasonable hope of success. These obstacles can include learning a new skill, doing something you’ve never done before, or overcoming a fear. In the process of meeting increasing challenges, we tap into a rush of neurochemicals which make us feel confident, energetic, highly motivated, excited, proud, satisfied, powerful, and in control. While achieving and then applying mastery of our new skills, we more easily find “flow.” We become fully immersed in our projects, our focus is sharpened. We are wholly involved and blissfully productive.
  4. Make it epic—part of something bigger 
    For a thing to be “epic” it must be of heroic proportions which far surpass the ordinary, especially in size, scale, and intensity. Envision yourself taking up a challenge that is so awe-inspiring to you that it makes vividly clear your place in the larger scheme of things. This situation not only stimulates a desire to serve, but lends a sense of reverence and the awareness that you’re participating in an expansive process that unites you with others as an integral part of a bigger whole.
Of course, framing our work within the parameters of a game will require us to take our imagination for a stroll through some psychological neighborhoods that we don’t often visit. However, The resulting rush of activity combined with a fresh sense of optimism, makes the effort worthwhile. Remember, a newfound belief in our abilities and the subsequent reignition of our creative spark is an endeavor that goes beyond the individual. Our triumph over the forces of negative stress can light a path of change for other professionals as we share the details of our journeys. This victory needn’t be confined only to our immediate surroundings. It can (and should) be expanded throughout all facets of our lives and communities.

Believe in the power of threes

Three is a magic number. For many, working solo can get lonely and stressful. The onus we place upon ourselves to be the sole source of ideas, designs, and clever solutions can sometimes be enough to make one want to retreat into their tortoise shell. Unfortunately, neither project timelines nor expectant clients will allow for such faintness of heart. Fear not, help is available—you need only summon it.
Children do it naturally: they easily enter into worlds of inspired make-believe at will. As adults, we could do with a bit of the child’s wisdom. For instance, we can envision a “dream team” of entities which will provide us the wherewithal to overcome the inner critic, rescue us from dead-end thinking, and deliver us into the magical realm of inspired ideation and flow-ful productivity. Another way to kick-start your creative process is to send out a call to the mythical inspiration triumvirate: three muses, a daemon, and a genius.

ISO MY MUSE(S)

The Greeks believed that inspiration came from the Muses, which is a handy belief when your creativity is sputtering. You have nothing to lose by inviting the spirit of the muses into your life to give your creativity a little tune-up.
Instead of inviting all nine of the typically known muses, just stick to the original three, who are the most relevant to our cause: memory (Mneme), voice/song (Aoide), and practice/opening/opportunity (Melete). The muses are known for inspiring us mortals to do our best, and these three pack a powerful three-part punch.
Memory: Harken back to previous instances when you were inspired, bursting with creative energy, and highly productive. What were some of the elements that were present at that time that are lacking now? How can you introduce of those elements back into the present situation? Are there certain works or individuals who have inspired you in the past? Mine your memories for creative firestarters which you may have forgotten.
Voice/Song: Are you using your voice—that is, expressing your talents and ideas in your unique style—or are you trying to shape your style into something that is more of what you feel you’re “supposed” to do because that’s what everyone else does? While you may be creating a solution that is UI, UX, content, strategy, visual design or code, consider: are you singing your own song in your own voice or are you singing someone else’s song at last-call karaoke? You may find that fully expressing your own signature style gives you the extra boost of confidence that provides the missing ingredient to your professional punch.
Practice/opening/opportunity: At the harmonious intersection of thought and execution, exists the “zen” muse of creative inspiration. There are two kinds of practice: the first is the action of making or doing repeatedly to acquire a skill; the second is intense, focused discipline. When it comes to tapping into your creative inspiration, both are relevant. How often are you really refining your craft, delving into the depths of knowledge, and applying yourself to the repetition that leads to mastery? What opportunities are you initiating, pursuing, inviting, and/or allowing into your life that will inspire you to create? Sinking down deep into your craft may open up new worlds of thought and inspiration.

THAT’S DAEMON WITH AN “A.” NO, IT’S NOT EVIL.

The greeks considered a daemon a “divine something”—a disembodied entity that inspired and guided an artist. Think of your daemon as an interpreter between you and the divine; ababel fish whispering inspirational awesomeness in your ear. Daemons will listen to the ideas from the gods that are waiting to be heard by you, translate them into a language that you understand, and push you to bring them into being. Daemons are knowing and wise distributors of inspiration, helping you hear your destiny.

YOU DON’T NEED TO BE A GENIUS, JUST HAVE ONE

Trying to be a genius or display genius all of the time can be exhausting. Take the pressure off of yourself by believing that genius is outside of you and therefore beyond your control. The Romans thought of a genius as an artist’s attendant spirit. In modern terms, your genius acts as a personal coach and mentor. By its very nature, genius is about helping to shape and guide your ideas and the work you produce. Step aside and give your genius permission to do the hard work of being the manager of your ideas, giving form to and breathing life into that which you produce.
Once you have envisioned these entities as being available to help you create what you want, when you want it, then it is simply a matter of taking your seat at the creative table to produce. Trust that your creativity “dream team” will arrive and take up the duties of identifying or generating ideas that want to come into the world, communicating them to you, and then guiding and motivating you to make these ideas concrete and tangible.

In concert with others will please

DIY is so 20th century. Welcome to the era of DIWO: do it with others. Having a crack team of creativity collaborators and a support network does not have to be purely imaginary. If you haven’t already, shift your work life from a DIY approach to one that encompasses the synergy and inspiration inherent in DIWO collaboration.

THE SOURCE OF GOOD IDEAS

In his book Where Good Ideas Come From, Stephen Johnson suggests that ideas are not singular, unheralded events. While the oft-celebrated “aha!” moment is both fun to think about and experience, ideas are most often comprised of networks—or even swarms—of many ideas colliding, connecting, recombining, and fusing together to create a single compelling concept. While this process can happen effectively within one person’s head, multiple people sharing their ideas with each other amplifies the process. Imagine our minds and the fragments of ideas contained therein akin to the primordial soup that spawned life on earth. Our ideas—like carbon atoms with open valences—stand ready, yearning to connect and recombine with the elements of the ideas of others, thus creating the molecular building blocks of some brilliant concept.
To facilitate the collision of your connection-hungry ideas, push yourself away from your desk to immerse yourself in dense, intellectually diverse social environments such as the conference room, a co-working space, shared studio or coffee house. Brainstorm with people in different fields and schedule time for freewheeling, unstructured discussions. The intellectual diversity of the parties involved engenders information spillover from other disciplines, intensifying the strength and outcome of the ideas generated. Be careful not to limit yourself to sharing only what you consider to be your most clever ideas. Your mistakes and stalling points are just as relevant, often even more so. Both you and others can use what you consider as imperfections as a tool for learning and a springboard for truly brilliant solutions. You don’t have to DIY any longer, so let go of your lone pioneer thinking habits. Shift your time and energy away from protecting ideas and focus instead on connecting them.

CREATIVE SYNERGY FROM COLLABORATION

Take your inspiration to the next level by not just sharing your ideas, but collaborating with others on projects. First, make your muses manifest by identifying people who represent the spirit of each: those who help you access your voice, your memory, and perfect your practice, thereby leading to a multitude of opportunities. Then, band together with these creative co-conspirators on a project to generate creative chemistry.
Co-working spaces are the ideal environment to locate peers to connect, communicate, and collaborate with to generate creative synergy and achieve high levels of productivity. Through the process of reaching a common objective, you’ll collectively share knowledge, generate new creative solutions to problems and get support for implementing new initiatives. Furthermore, you’ll share a responsibility for success and failure, have a common dedication to the success of the project, and practice creating while implementing your shared vision. You’ll experience the same benefits of gaming but in real life: working collaboratively can help all parties collectively obtain greater resources, recognition, and the end reward of “fiero.”

EVERYTHING I LEARNED ABOUT CREATIVE COLLABORATION I LEARNED FROM IMPROV…AND GAMBLING

Once you’re in a collaborative environment, how do you keep the ideas flowing? Employ an improv technique Walt Disney called “plussing.” Whenever an idea is put forth, grow it by using the “yes, and” construct. You’ll see small ideas develop and blossom into great ones before your eyes. Through this type of playful exchange, you effectively bypass the parts of the brain responsible for judging and censoring ideas, and stimulate the areas for generating them.
Finally, now that you have generated a rash of good ideas from “plussing,” it’s time to put them to the test. While gambling as a lifestyle usually leaves one feeling decidedly poorer, making “little bets” part of your creative ideation process can spawn big payoffs, unleashing an avalanche of inspired creative innovation in the long run. In the book of the same name, author Peter Sims defines a “little bet” as a low-risk action taken to discover, develop, and test an idea. Instead of over-refining your ideas to perceived perfection before testing them out, take the risk of moving them beyond your trusted collaboration circle and vetting them before a larger audience. Use any relevant feedback to initiate the iteration cycle and test, evaluate, refine, and test again. By actually executing ideas, the feedback loop tightens and you gain immediate, applicable insight, spawning a chain of tiny bursts of creative inspiration and innovation that spurs you on.

It was inside of you all along, padawan learner

The belief that your creative spark is all but gone as well as the means to get it back are both all in your head. While most would scoff at the notion of whimsical, day-dreamy flights of fancy as a means to greater productivity, arguably the opposite is true. Indeed, such uses of your imagination may be exactly what you need. Use your brainpower for good, not evil. By making your work gameful, calling a meeting with your imaginary creativity advisory board of the three original muses, your own personal externalized genius and daemon, and then banding together with others to playfully improvise and make small creative gambles to encourage brilliant ideas to emerge, you’ll have tools to stoke an elusive creative spark into a roaring flame. You’ll be able to light the torch that helps you recover your creativity path, getting you back on-point in your professional game.
Whether or not you decide to invite a unicorn to lend further inspiration is entirely
up to you. 

Tuesday, October 4, 2011

E-Commerce Without Borders - What It Takes to Cross Frontiers


Go to article

Global delivery is more than just shipping products worldwide. E-commerce without borders requires an agile platform that delivers all the localization, personalization and end-to-end delivery that e-tailers need to do business successfully anywhere in the world. Handling different languages and local pricing, taxation and shipping legislation is just part of the challenge.

Today's increasingly connected world makes it possible for anyone to transact and do business anywhere -- from anywhere. But just because we now increasingly live in a "global village," that doesn't mean place has become irrelevant. In fact, it matters more than ever. Despite the fact that we're all aware of our global citizen status, the reality of consumer behaviors and mindsets means that people still retain a local perspective -- especially when it comes to customer service.

How can e-tailers map consumer expectations to achieving their desired global e-commerce goals? Along with overcoming the complications around automating business processes across the supply chain and the need to accommodate new purchasing practices quickly and with ease, e-tailers have to navigate the challenges of territory-specific regulations relating to pricing, taxation and shipping.

What's more, low consumer trust in cross-border purchases means e-tailers must demonstrate they understand -- and can deliver against -- local consumer expectations. That means delivering the content, product options and choice of multichannel services and payment methods that are appropriate to the territory and targets audiences e-tailers want to do business with.

It's true to say that doing business in international markets means recognizing that "one size does not fit all." Because at a purely pragmatic level, uncertainty surrounding payment and delivery means consumers are unwilling to shop on foreign websites. They want the confidence of knowing the brand they're about to do business with understands them and their market.
































































































































GOING LOCAL
So, if e-tailers want to successfully enter a new geography, they have to be able to generate localized sites that are tailored and country-specific -- populated with the currency, languages, order cut-off, delivery and payment options that are appropriate and relevant to the specific territories. From a competitive standpoint, they need to be able to achieve this quickly and without "reinventing the wheel."

What's more, when it comes to delivering that all important customer service, e-tailers require the ability to offer local call center numbers alongside other local support options that demonstrate their brand specifically operates in-country. In short, they need to create a local presence.

Managing Content

Handling different languages and local pricing, taxation and shipping legislation is just part of the challenge. To operate successfully, it's necessary for e-tailers to have the capability to create a product catalog that's targeted and specific to the local market -- offering the right products in the right colors and combinations and configurations, while ensuring that sizing, weights or measurements are all pertinent.
In today's visually led world, that will also mean displaying or demonstrating products with images and video content that are appropriate to and reflect the culture of the region -- making the brand both accessible and relevant to target consumers.

And that's not all. To enhance customer loyalty, e-tailers need the capacity to selectively build, refine and apply merchandizing programs that work in-territory, offering promotions and response mechanisms that reflect local consumer buying habits.

Achieving this with ease across all geographies means gaining mastery of the complexity of single-site, multi-site or multichannel communication and e-commerce strategies, while successfully managing all product-related data and content, in any language -- ensuring it remains up-to-date, accurate and consistent, no matter how many country-specific websites or channels an e-tailer operates.

Taming the Monster

The more foreign markets the e-tailer conquers, the more languages, currencies, prices and different products there are to manage. If product data is stored in a variety of locations and in a variety of channel-specific applications and formats, retailers face a potential explosion of "data islands" that makes the expansion into near or international market opportunities costly, cumbersome and complex.

To achieve end-to-end global commerce that flexes with ease to support an expanding business strategy, e-tailers need to tame the many-headed data Hydra, implementing a single e-commerce platform that's capable of spanning multiple brands, channels and audience types.
For e-tailers, this means executing the following:
  • Requiring multichannel support on a single and highly scalable platform;
  • Integrating the administration of all channels -- e-commerce, mobile, call center, and affiliates -- in one location;
  • Operating a single set of base data to enable the efficient administration of all content -- including catalogs, products, images, product descriptions and specifications -- ensuring consistent information, in any language, can be delivered to all channels;
  • Implementing an integrated content management solution for Web content that makes it possible to address the problem-free handling of multiple languages and currencies, regional product variations, local taxes and shipping options -- making it easy to enter new territories without undue cost or complexity;
  • Achieving centralized product management to ensure consumers receive consistent information across any and all sales channels, regardless of language, without sacrificing the ability to provide local control of content for territory-specific merchandizing and marketing programs; and
  • Fully integrating the e-commerce platform with back-end systems, making it easy to add new product lines, new channels, and geographic-specific content and sales cycle workflows that support the creation of a highly targeted and personalized buying experience for customers around the globe;
Selling in the global village is easier said than done. A wide range of languages, currencies, taxes, user habits and brands -- and their geographic spread -- need to be brought together on a single unified platform. Once e-tailers are able to manage their e-commerce content efficiently, they're free to concentrate on what really counts -- addressing the local characteristics of markets to maximize brand reputation and revenue opportunities. 

Monday, October 3, 2011

E-Commerce Success in Any Language


Go to article

The most important aspect of business should not be forgotten when developing a campaign for international expansion: Respect the customer. Consumers are turned off by websites with careless translation or dated/stereotypical information about the countries in which they are attempting to sell, and rightly so. Consumers crave quality shopping experiences and will take their business elsewhere if they don't find such experiences.
Consumers are increasingly shopping on global sites, and they want to shop in their own language. By demonstrating cultural awareness, businesses will truly be able to expand internationally. Organizations can attract new and returning business from around the world if they listen to the preferences of customers abroad -- as well as multi-ethnic markets in their own country.

To avoid the pitfalls of poorly executed international expansion, keep in mind several key aspects of a good translation and localization strategy.


Start With ISEM
Companies can develop a successful international search engine marketing (ISEM) strategy if they work with skilled translation and localization experts. By entrusting ISEM to those who understand the nuances of regional dialects, colloquial speech, and cultural preferences -- as well as the parameters of preferred search engines -- businesses can define regionally relevant keywords.

While Google (Nasdaq: GOOG) is the preferred search engine in much of the world, website visitors in China are more likely to rely on local search engine Baidu, which uses different algorithms from Google. The process of choosing the best keywords varies greatly when using different search engines.

After selecting the most effective keywords, businesses can begin campaigns in new markets. These might include targeted pay-per-click ads, relevant landing pages, multilingual rich media, adapted banner ads, out-of-home advertising, experiential marketing with people on the ground, philanthropic community involvement, and events like launch parties and networking functions, as well as social media outreach.

Focus on Quality Content
Much weight is placed on quality content in today's online marketplace, and with good reason. Because of its importance, organizations that rely on quick-fix solutions like machine translation can put themselves at a greater disadvantage than those that don't translate at all.

Where machine translation falls short, professional translators are able to catch the details that can make or break a campaign. Consumers are quickly turned off by content with careless translation mistakes.

Offer Choices

Customers appreciate demonstrated international cultural awareness. Automatically pushing content in one language over another can cause frustration for prospects in countries where residents speak multiple languages -- which now describes much of the world.

By simply offering customers a drop-down menu of language choices, businesses can breed customer satisfaction and loyalty.

Don't Forget About Visuals

If not chosen with current knowledge of local cultures, illustrations have the ability to instantly show a company's lack of cultural awareness. While images are integral in decreasing bounce rates and increasing sales, all can be wasted if the image does not resonate in target regions.

Localization experts will be able to assist in choosing effective images to accompany copy. To make the most of the search engine optimization (SEO) potential of images, remember to add specific text in the alternate image tags.

Value Your Customers

The most important aspect of business should not be forgotten when developing a campaign for international expansion: Respect the customer. Consumers are turned off by websites with careless translation or dated/stereotypical information about the countries in which they are attempting to sell, and rightly so. Consumers crave quality shopping experiences and will take their business elsewhere if they don't find such experiences.

Too frequently, consumers encounter e-commerce websites that are not available in their native languages. Often consumers are presented with website translations that are not correct or are confusing because the writer lacked up-to-date understanding of the culture.

Unfortunately for businesses, they either try to translate material themselves, rely on a browser-based translation application, or terminate their shopping sessions when left to their own devices.

Successful Localization

Many e-commerce executives are unsure whether translated websites have a significant impact on sales globally. E-shoppers cite language as a driver for purchasing decisions, and companies would do well to listen and respond to proper translation and localization efforts in order to increase global sales.

By offering quality shopping experiences to international consumers in their native languages, companies will avoid losing potential sales due to poor translation or localization. These proven best practices help businesses deliver on consumer expectations. 

Item-level content miss

From the Target Addict blog:

Friday, September 30, 2011

The Returns Department...


It’s time for another installment of The Returns Department, a sporadic feature on my blog in which I share with you an impulse buy that went awry. So remember the Mossimo wedge boots that I blogged about earlier this week? I was impressed that they arrived so quickly (yesterday, to be exact) but not so thrilled once I opened the box. It turns out they're made of faux-suede, which wasn't disclosed in the product description... which is another issue I have with Target's revamped website: they now provide few - if any - product details. 

Anyway, I'm just not loving them, so I'll be returning them today. I'd rather wait for those Vintage Varsity boots to come in. I noticed these boots by MkLuk on Target's site (available online only) and am wondering if they're the same ones in the TV ad - ? It's hard to tell, but they look awfully similar.